r
// service desk software that scales with you

One service desk that scales from a small team to your whole operation.

Reply Desk turns every request into a tracked job - schedule it, assign it, and get paid when it's done. Start free as a small team and grow to a multi-site operation on the same platform, without enterprise price tags, consultants, or the gaps support-only tools leave behind.

Start free →See pricing

Why growing teams pick Reply Desk

The big service desk tools are built for enterprise IT, priced by the agent, and often need a consultant to stand up - and they still can't schedule a job or take a payment. Reply Desk does the real work out of the box: every request becomes a tracked job with an owner, you schedule it and get paid for it, and you're running in an afternoon, not a quarter. Start lean, add seats as you grow, and never replatform - the same tool that runs a two-person crew runs a multi-site operation.

Everything you need to run the work - nothing you don't

  • Every request in one place - from email, a public intake form, or the phone
  • Your own statuses, priorities, and custom fields, so it fits your work exactly
  • Scheduling and a shared calendar for jobs that need a visit
  • Invoicing and payments by card or bank, so you get paid when the work is done
  • Simple per-seat pricing that scales with you - free for up to two users to start

Start free, then grow at your pace

The free plan covers up to two users and includes tickets, scheduling, the customer portal, and even invoicing and payments. When you're ready, Starter is $29/user/mo and Pro is $59/user/mo - you only pay for the people on your team, and you can take payments on every plan. Scaling up or rolling out across sites? Talk to us about volume pricing.

Built for more than IT

Reply Desk runs the front office for field service, facilities, property management, and professional services - not just IT support. Rename "tickets" to "requests" or "jobs," turn modules on or off, and shape it to exactly how your team works - at any size.

Frequently Asked Questions

What is the Best Ticketing System for a Small Business?

The best ticketing system for a small business is the one that is fast to set up, priced for a small team, and flexible enough to match your workflow. Reply Desk is built for exactly this: a free plan to start, per-user pricing, and the ability to rename fields and toggle features so it fits without a consultant.

Is There a Free Service Desk for Small Business?

Yes. Reply Desk has a free plan for up to two users that includes ticketing, scheduling, a customer portal, and payments. No credit card is required to start.

How Much Does Service Desk Software Cost for a Small Business?

Reply Desk starts free for two users, then runs $29/user/mo for Starter and $59 for Pro. Many enterprise tools charge $20-$90 per agent per month billed annually, so a small team usually pays less and starts faster. See pricing.

Start free - scale when you're ready.

Up to 2 users free, no credit card. Be running this afternoon.

Start free →