// help center
How-to videos.
Short, no-fluff walkthroughs of everything in Reply Desk - about 30 seconds each.
Getting started
Reply Desk in 60 seconds
See how every call and request becomes a tracked job - start to paid.
Setup
Import your data
Bring your customers and tickets in from a CSV in a few clicks.
Set up your workspace
Turn on modules, rename things to fit your team, and add custom fields.
Connect your calendar
Push scheduled jobs to Google or Outlook automatically.
Tickets
Create & assign a ticket
Log the issue, schedule a window, and assign a technician.
Use the dispatch board
Drag jobs onto techs and see everyone’s day at a glance.
Payments
Invoice & get paid
Text a pay link and watch the job mark itself paid.
Team
Invite your team
Add teammates, set their role, and make them assignable.
Still need a hand?
Email us and we'll get right back to you - or use the contact form.
wickscoutio@gmail.com