Reply Desk turns any request - a service call, a maintenance ticket, an IT issue, a client task - into a job you assign, track, and close. Shape it to exactly how your team works in minutes. Take payments when you need to.
Free to start · no credit card · configure it to your business.
Questions? Call (570) 755-3512
Built for field service, IT & facilities, property management, and professional services.
It comes in by phone, your intake form, email, or you add it - and a ticket opens with who, what, and where, ready to assign.
Assign it, schedule it, and work it from anywhere - notes, photos, checklists, your own custom fields. Everything in one place, nothing forgotten.
Resolve and close the ticket. When your work involves billing, invoice and get paid by card or bank in one tap - money lands in your account.
Every request in one place with your own statuses, priorities, and a clean calendar. Customers and sites keep their full history.
Turn modules on or off, rename anything (“tickets” → “requests”), set your own statuses and custom fields. It molds to your business, not the reverse.
A public link where customers submit and track requests - no app, no login - plus an AI chatbot that instantly answers their common questions from your FAQ. Deflects routine tickets and cuts “any update?” calls. Embed it on your own site too.
Optional invoicing + payments: collect by card, bank, cash, or check, straight to your account. Off by default for teams that don’t bill.
“Continue with Google” out of the box. For teams and institutions: domain-restricted single sign-on (SAML / Google Workspace) with automatic user provisioning, so IT controls access.
Work every ticket from anywhere - photos, signatures, checklists, and an “on my way” text. The job gets documented as it happens, with a dispatch board to see the whole team’s day.
Simple per-user pricing - add a seat for everyone on your team. Take payments on every plan (card, bank, cash, or check), with a take-rate that drops as you grow: 2% on Free down to 0.5% on Business.
Run day-to-day, free
Get your team organized
Run the whole operation
Scaling teams that need control
Large orgs & institutions
Reply Desk is the other half of reply. When Replyline's AI receptionist books a call, it flows straight into Reply Desk as a ticket - same login, one account across both. Nothing to wire up.
New: the first 25 shops get Replyline + all of Reply Desk for $149/mo, locked for life - cheaper than Replyline's Core plan alone.
Free to start, no card required. Be taking payments in minutes.
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