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// free service desk

A Free Service Desk You Don't Have to Host Yourself.

Reply Desk's free plan gives your team a real ticketing system: tickets, scheduling, a customer portal, and even invoicing and payments. No credit card, no server to maintain, no trial clock.

Start free →See pricing

What "Free" Actually Includes

  • Up to two users
  • Tickets, scheduling, and a shared calendar
  • Email-to-ticket and a self-service customer portal
  • Invoicing plus card and bank payments (2% take-rate on Free)
  • Customer and equipment records

Free and Hosted Beats Free and Self-Hosted

Open source tools like osTicket are free to license, but you pay in another way: you host the server, apply the updates, handle security, and fix it when it breaks. Reply Desk is free and fully hosted. You sign in and start working, and there is nothing to maintain. For most small teams that trade is an easy one.

When You Outgrow Free

Add your third teammate and move to Starter at $29 per user per month, or Pro at $59 for departments, warranty tracking, and appointment reminders. You keep everything from the free plan and only pay for the people you add. Payments stay available on every plan, with the take-rate dropping as you grow.

Frequently Asked Questions

Is Reply Desk Really Free?

Yes. The free plan is free forever for up to two users, not a time-limited trial. It includes ticketing, scheduling, the customer portal, and payments. You upgrade only when you add a third user or want advanced features. See pricing.

What Is the Best Free Ticketing System?

For a small team that wants to start in minutes, a hosted free plan like Reply Desk is usually the best choice because there is nothing to install or maintain. Self-hosted open source options like osTicket can be free to license but require a server and ongoing upkeep.

Start Free, Forever, For Up to 2 Users.

No credit card, no server to maintain, no trial clock. Be running this afternoon.

Start free →