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// it ticketing system

An IT Ticketing System That Doesn't Get in the Way.

Reply Desk turns every IT issue into a tracked ticket with an owner, a priority, and an SLA. Capture requests from email, a portal, or chat, route them to the right person, and close them with a record of what happened.

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Built for internal IT and Support Teams

Whether you are a one-person IT shop or a small internal team, Reply Desk gives you a real ticketing system without the weight of a full ITSM suite. Set your own statuses and priorities, attach SLAs, and keep every device and user's history in one place.

What You Get

  • Email-to-ticket: forward any inbox and replies thread automatically
  • A public portal where staff submit and track requests, no login needed
  • Your own statuses, priorities, SLAs, and custom fields
  • Categories, departments, teams, and routing rules
  • Asset and equipment records tied to tickets
  • Live dashboards: open, overdue, unassigned, and average resolution time
  • "Continue with Google" sign-in plus domain SSO (SAML or Google Workspace) with auto provisioning

Capture Every Channel

Issues arrive everywhere: email, a walk-up, a phone call, a form. Reply Desk pulls them into one queue. Email-to-ticket threads conversations automatically, the intake portal gives staff a self-service path, and the optional Replyline AI receptionist can turn phone calls into tickets.

More Than a Trouble Ticket System

A trouble ticket system logs problems. Reply Desk also schedules the work, tracks the assets involved, and reports on how fast your team resolves issues, so you can see and improve performance, not just record it. Compare it against a full service desk software roundup, or read up on the service desk vs help desk difference.

Frequently Asked Questions

What is an IT Ticketing System?

An IT ticketing system captures every IT issue or request as a trackable ticket, assigns an owner and a priority, and moves it through statuses to resolution. It gives IT teams one queue, a clear history, and reporting on response and resolution times.

Does Reply Desk Support SLAs and SSO?

Yes. You can set SLAs on tickets by priority, and secure sign-in includes "Continue with Google" out of the box plus domain SSO via SAML or Google Workspace with automatic user provisioning on higher plans.

Is There a Free IT Ticketing System?

Reply Desk has a free plan for up to two users with full ticketing, the customer portal, and email-to-ticket. It is a genuine hosted free plan, so there is no server to maintain the way there is with self-hosted open source tools.

Start Your IT Ticketing System Free.

Up to 2 users free, no credit card. Email-to-ticket, SLAs, and SSO included.

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